Exquisite Charms Jewelry Box - (Ships With Order, Not Up For Individual Sale)

Customer service: Committed to providing the best jewelry and the best services to every customer. We offer 30 Days No-Reason money-back guarantee return and 12 Months Manufacturer's Warranty. Enjoy fast delivery.

Every piece is handcrafted with 100% recycled solid sterling silver, reducing CO2 emissions by over 60%.

We adhere to and promote fair and equal human and labour rights, working to transform jewellery supply chains to be more responsible and sustainable.

In addition to independent factories, we work with a number of family-run workshops across the globe that are home to the talented artisans that handcraft each and every element of our pieces.

Delivery Time = Processing Time + Shipping Time Shipping to US/CA/AU:

For your convenience, we ship worldwide and offer free standard shipping $59+ for most places. You can choose the shipping method during checkout.

We want you to feel comfortable and confident when shopping at GONA, that’s why we offer a 30-day return & exchange policy. If for any reason you're not satisfied with your purchase, you may return or exchange the unused item in its original condition as long as you contact us within 30 days from the delivery date.

If there are any issues with the product or if the bracelet size doesn't fit, please contact customer service or email to service@gona.net. We can arrange an exchange or return based on your preference. Below is a reference return process:

Important! - If you haven't received a response from our customer service, please check your SPAM folder as it may have been mistakenly filtered.

We want your order to be made just the way you want it! Please review your personalization/engraving/special order information before submitting your order. Check spelling, dates and names carefully. You are welcome to contact us if you have questions before placing your order.

Generally, all items will be sent into production 120 minutes after we receive the payment. Therefore, any cancellations after that time will incur a 30% material and processing fee.

GONA fully stands behind the products we sell. Therefore, all of our products are covered by a one year warranty starting from the day when the original order was received.

1. Customer will be responsible for the shipping fee to send the items back to GONA.
2. Customer should make sure that items are safely packed before sending them back. GONA will not be responsible for any lost or stolen items.
3. When sending back the items, customer must use a shipping method that has tracking on it. Packages with no tracking will not be processed.
4. GONA reserves the right to void the warranty on any items showing signs of modification, abuse or damage beyond "normal wear", as determined by our jewelry professionals.