FAQs

We obtain diamonds from the best sources available. Using state-of-the-art cutting instruments utilized by experts, we meticulously cut and polish our diamonds to meet the demands of discerning customers like you. Your jewelry purchased from GONA is accompanied by a diamond certificate for an extra layer of confidence. We also use the best jewelers in town to have the top craftsmanship for our jewelry.

We do! Any order comes with a complimentary warranty for the first year of your purchase; You will have the option to get an extended warranty.

We offer Free finger sizing, fixing the ring (if a minor diamond falls or something happens to the ring), including annual cleaning or maintenance. Please visit terms and conditions for more details.

Our customers always receive conflict-free lab grown diamonds.

We never sell or share your personal information with third parties.

The personal information you supply us when purchasing from us is wholly guarded and encrypted.

We accept the standard payment methods: Credit card and PayPal

We ship worldwide with a USPS fully insured and expedited delivery. It usually takes 7-12 days to receive your order.

In some cases, we can rush your order by request. We always try to deliver the items as soon as possible and pay for the fastest USPS services. In case you need to get a rushed order - please contact us at service@gona.net

It depends. We always try to get the order mailed as quickly as possible; if we need to pay for a rushed service from our subcontractors, we will have to charge an additional price.

All shipments are fully insured, and all deliveries require a signature.

We are sending updates on the production time every few days. We are always trying to keep you in the loop and update your order status. Once the order is ready, you will get an email with pictures of your ready products. As soon as USPS picks up the package for a quick delivery, you will get another email with your valid tracking #.

For more information, contact our customer support at service@gona.net

You can also direct the shipment to a Ship-To address.

We provide fast, free shipping on all international orders, including the cost of insurance. While the shipping is free, there might be additional tax, VAT, or duties upon your country (for orders outside the USA).

We ship internationally, including the United States and Canada.

Yes, shipments are insured and require a signature. To ensure extra safety, we avoid putting our name or what the package contains in the external box when we hand it to USPS.

Yes, we do. We know it’s hard to order online, and we would love to e-meet you and show you rings diamonds, and other jewelry pieces. You can schedule a meeting with a click of a button.

We have a wide variety of jewelry in stock, but sometimes, a specific item might need to be included. We can show similar items or the main stone if we don’t have the exact item you are after. In case of special requests, please contact us before the meeting, and we will try to get you the item you wish to see.

Absolutely, offer engraving by request. Please note that engraved items cannot be returned for a full refund.

It’s our pleasure to offer you the highest quality customer care and the finest diamonds. Email us at service@gona.net.  

You can place your order here or ask us any questions about your previously placed order. We’ll be happy to help.

The only difference between a natural diamond and a lab grown diamond is where it originates. Lab grown diamonds are created in a lab using technology that replicates the process of natural diamond creation.

There is no difference in appearance between pure grown diamonds and earth mined diamonds since they’re both made of the same physical structure. The “difference” comes down to what you, the consumer, are looking for.

It begins with a sliver of a natural diamond, called the “seed.” This seed is then placed in a machine that creates ideal conditions. A few weeks later, the seed to grow into a larger diamond that is ready to be refined and placed in jewelry.

Since lab grown diamonds are created from a natural diamond, whatever inclusions or flaws that diamond “seed” contains will be duplicated into its lab grown product.

Absolutely! So long as people are buying them, their value keeps increasing. According to experts sales are expected to rise over 30% in 2022 making it one of the fastest-growing gemstones in the industry.

Yes! Lab-Grown Diamonds are certified just like earth-mined, by Trusted Laboratories like The GIA, AGS, and IGI.

Like earth-mined diamonds, the cleaning process of lab-grown diamonds is the same and requires no different attention.

We carry only precious metals such as 14k, 18k, and platinum for a precise and professional setting.

Unfortunately, in today’s world, diamonds and gems are sometimes obtained at the cost of human rights violations, child abuse, or environmental destruction. Conflict-free diamonds are guaranteed to be ethically sourced from suppliers free from these unfortunate practice.

We guarantee you get precisely the diamond or the jewelry item you ordered through us. We are experts in the area of clarity-enhanced diamonds. We have stayed in business by providing high-quality diamonds to dealers and retailers worldwide. Today, buying through us online is purchasing straight from the source, without the middleman, so you receive the best price possible. All of our diamonds are certified by a licensed agent. Furthermore, our team approves every gem before it is shipped to you.

Each uniquely created certificate your diamond's peculiar characteristic after being carefully examined. These certificates contain a universally understood method of communication of diamond qualities and adhere to the highest standards of diamond grading.

The 4Cs are the universally accepted grading standard the Gemological Institute of America created. Cut, Carat, Color, and Clarity grade every diamond clarity.

This is a trade-specific term indicating the diamond is clean or free from noticeable inclusions to the unaided eye, face up, from a distance of twelve to fifteen inches. VS2 or higher quality diamonds are usually eye-clean. SI1, SI2, and I1 diamonds must be carefully inspected to locate visible inclusions from the top of the stone.

Some people think the cut is the shape, like round or oval. But it refers to how well-cut the stone is. Well-cut diamonds appear fiery and brilliant. Poorly cut stones are dull and unappealing. A well-cut diamond can make the stone appear more prominent than poorly cut diamonds of the same carat weight. So you can see how vital the cut grade is.

Diamonds can be enhanced or treated in several ways. The goal generally is to improve clarity and, therefore, its beauty. We do sell treated diamonds. You can and should request a copy of your diamonds’ certification at the time of purchase.

We strive for 100% satisfaction with every purchase. You may return your new undamaged item with its original packaging and paperwork (with the ticket on) for a 100% refund within 30 days of delivery. You may exchange the item for another piece of jewelry or another diamond within the same 30-day return time. You must contact our Customer Service (service@gona.net) for complete return policy details and receive a RAN (Return Authorization Number) to do this

If, for any reason, you are not completely satisfied with your order, you may return it within the first 30 days of shipment for a full refund or exchange.

You must first contact our Customer Service at service@gona.net. We will send instructions with any return approval.

Yes, return your diamond within 30 days if you're unsatisfied. We offer Free returns for a full refund.

We offer a complimentary resizing for any order. We will take the ring back, size it, and mail it back to you at no charge from your side.

Sure! Get full credit when upgrading within 30 days of purchase, but keep the item and documents in pristine condition.